Shipping policy

What is your order processing time?

Every single order is carefully packed by me (Julia) and hand carried to the post office. After you buy your item, please allow up to 3 business days for me to get your order packed and out the door. 

How long does shipping take?

Default shipping speed is USPS First Class Letter or Package rate. After the order is shipped, orders can generally take 3-4 days to get to you. This is in addition to the processing time which can be up to 3 days.

My shop is located in New Jersey on the East Coast. Allow a little extra time if you're over on the West Coast or outside the continental US.

Does it come with tracking?

Small, flat purchases that can fit into a 5x7" envelope (i.e. stickers or sample packs) are shipped USPS First Class letter rate and do NOT come with tracking.

Everything else (note pads, notebooks, etc) is packaged in either a padded mailer or a rigid mailer and shipped USPS First Class Package Rate. It WILL come with tracking.

What if I need it faster?

For faster delivery, I offer USPS Priority Mail which takes 2-3 days and comes with tracking. Again, this is in addition to the processing time which can be up to 3 days.

If you're in a real rush, please e-mail me BEFORE placing your order informing me of your deadline and to discuss your options. I'll do everything I can to make sure your package arrives in time, but sometimes delays in the Postal Service (especially around the holidays) make this impossible. My email is suchgoodbirds(at)gmail(dot)com

I think my package is lost?

Shipping times tend to experience extra delays around high traffic times like the Christmas season. Nine times out of ten, your order just needs a little extra time to get to you.

Check your order confirmation e-mail for a tracking number (if you ordered anything bigger than stickers) and check the USPS website to see the latest updates in your package's journey. Please also call your local US Post Office for assistance.

If it's been over 3 weeks from the time of ordering and your package STILL hasn't arrived, contact the USPS to report a lost package and e-mail me at suchgoodbirds(at)gmail(dot)com to inform me of the situation. 

Where do you shop to?

Currently the Such Good Birds Shopify store only ships to the United States.

How do I contact the shop owner?

You can contact Julia at suchgoodbirds (at) gmail (dot) com. Email is preferred method of contact as I don't often check social media messages.